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GENERAL INFORMATION

All products are subject to availability. While every effort will be made to display accurate stock information, there may be times where stock is depleted after an order has been purchased.

We reserve the right to limit purchase quantities, supply only one part of an order or to divide orders for delivery.
Any items, prices, and services featured on BETINA-NY.com are subject to change at any time and without notice.
All product descriptions and specifications are approximate and provided for your Convenience only.


    RATES

    Prices displayed on the website are quoted in US Dollars. While we do our best to ensure that all prices are accurate, errors may occur. Should there be a pricing error for your order, we will give you the option to reconfirm your order at the correct price or cancel your order.  If we are unable to contact you, we will cancel the order.

    BETINA accepts Visa, Mastercard, and American Express. Your credit card will be charged upon order confirmation.

    SALES TAX

    Please note that your on-screen transaction total reflects estimated tax; the actual sales tax will be calculated when your order is shipped and may vary from the estimated tax.

    SHIPPING & DELIVERY

    Overnight orders must be placed by 3pm on a business day in order to receive by the next business day.
    BETINA orders generally ship within 3-6 business days. Delivery times are provided solely as guidelines and are subject to change.
    If you wish to cancel or modify your order, please email INFO@BETINA-NY.COM as soon as possible. We will make every effort to accommodate your request. Please refer to BETINA’s return policy below if you wish to change an order after it has been processed.
    Once dispatched from our warehouse, we are unable to reroute deliveries.
    BETINA cannot ship to P.O. Boxes at this time.


      RETURN POLICY

      If you are not satisfied with your order, we will gladly accept returns within 14 days of receipt. Items must be returned new, unuseD, and in ITS original packaging with tagS. Merchandise must be free of deodorant and other stains. Please contact INFO@BETINA-NY.COM to request your Return Authorization (RA#).

      After 14 days, you will be eligible for online store credit only. After 30 days all sales are final. Sale items are only eligible for store credit within 14 days of receipt. Please note items marked Final Sale are not eligible for return or exchange. Original shipping fees are not refundable. We cannot make any exceptions, or accept any requests falling outside THE time frame outlined above.

      Returns/Exchanges that appear washed, worn, or damaged will not be accepted and will be returned to the customer at the customer’s expense. Customer must include provided BETINA return AUTHORIZATION form with all required information for the return to be processed.

      The customer may choose their preferred method of shipping and we recommend tracking/insurance, as ALIX is not responsible for lost packages. The customer may choose to have BETINA send a pre-paid return shipping label, the cost of which will be deducted from refund/credit amount.

      BETINA reserves the right to refuse the package and/or return the items back to the sender should the merchandise not abide by this policy.

      RETURN INSTRUCTIONS:

      1. Email BETINA at INFO@BETINA-NY.com to request your RA#. Please allow up to 48 hours for your request to be processed. 
      2. Once your request is processed we will email you with your RA# and next steps.
      3. Carefully read our return policy and make sure all items are included in your package. Mail your package to: BETINA | 306 MOTT STREET, #7 | New York, NY 10012
      4. Please allow 5-7 business days from receipt of return to process your return/exchange. Funds may take up to 10 additional days to show on your statement.

      REPAIRS

      BETINA takes special care to DESIGN unique products. While all items are closely quality controlled, should your item not arrive in perfect condition, please email INFO@BETINA-NY.com immediately and we can assist you.

      For a full list of product care information, please visit our Product Care page.

      SECURITY

      To ensure your information is safe and secure, Betina’s shop is hosted on an SSL encrypted platform.

      Free Shipping on all domestic orders over $250
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